Privacy Policy — JC Royal Inc.

JC Royal Inc. ("we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect when you visit our website (jcroyalinc.com), how we use it, and the choices you have.

Information We Collect

When you use our inquiry or quote request forms, we collect the contact information you provide, such as:

• Your name
• Business name
• Business type
• Phone number
• Email address
• The products you are interested in
• Any additional details you include in your message

If you use our live chat feature, our Pancho virtual assistant may collect the details you share during the conversation, including your Name, Phone, Email, and Message.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries
• Provide wholesale quotes and product information
• Send follow-up communications related to your request
• Send long-term email communications with information about our products, where you may unsubscribe at any time using the unsubscribe option included in each email

Email Communications

When you submit an inquiry, we may send you a confirmation of your inquiry. We may also send educational nurture emails about our products and business. Every marketing email we send includes a working unsubscribe link, and you may opt out at any time by clicking the unsubscribe link.

Text Messages

Your phone number is collected only as contact or callback information. Entering your phone number on our website does not enroll you in text-message marketing. No SMS is sent by us.

Pancho Live Chat

Our website may offer a live chat feature powered by Pancho, our virtual assistant. Please note: "We collect the details you provide to respond to your inquiry. Your phone number is collected only as contact information — entering it does not enroll you in text-message marketing. See our Privacy Policy for details."

Cookies and Tracking Technologies

"Our website (jcroyalinc.com) is built on the Vibe website platform. As of the date of this Policy, we do not use third-party analytics or advertising trackers on our website — this includes Google Analytics (GA4), Google Tag Manager and the Meta Pixel, none of which were found in the website's code. An external tracking script configured in our marketing system (Impulso, ID tk_30fd7319cc604d40a6ee8069d287245e) is not installed on the website. The website may use strictly necessary technical storage (such as cookies or local browser storage) required for basic operation, for example to remember your language preference (English/Español). Our Contact page (jcroyalinc.com/contact) contains an embedded Google Maps frame that loads content directly from Google. When you visit that page, Google may set its own cookies and collect technical information such as your IP address, device and browser type, and your interaction with the map. Google's use of that information is governed by Google's Privacy Policy, which we do not control. We do not currently display a cookie consent banner, because no optional advertising or analytics cookies were identified on the website. If we introduce analytics, advertising or other optional tracking technologies in the future, we will update this Policy and, where the law requires it, ask for your consent before they are used. You can control cookies at any time through your browser settings, including blocking or deleting them. Blocking strictly necessary technical storage may affect how the website works."

We Do Not Sell Your Personal Information

Based on our current systems and the technical behavior verified as of the date of this Policy, we do not sell your personal information. This reflects how our systems are currently configured.

Data Retention

We retain your information for as long as necessary to respond to your inquiry and as required by applicable law. We do not keep personal information longer than reasonably needed for these purposes.

Your California Privacy Rights

Under applicable California law, California residents may have certain rights with respect to their personal information, such as the right to know what personal information we collect and how we use it, and the right to request deletion of personal information we hold about them, subject to applicable exceptions. To exercise these rights, contact us using the information in the Contact Us section below.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this Policy periodically.

Contact Us

If you have questions about this Policy or our privacy practices, contact us: